Data Protection
This Privacy Policy explains how Macri Drivers SRL collects, uses, stores and protects the personal data of people who use the macridrivers.ro website, complete booking forms, request quotes or use our private chauffeur transport services.
By using the macridrivers.ro website, submitting a booking request or contacting Macri Drivers, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we process data, please do not submit personal data through the website.
The controller of personal data collected through the macridrivers.ro website and through Macri Drivers services is Macri Drivers SRL.
To handle a booking request, calculate a quote, confirm a ride or provide the requested service, we need certain personal data. Without this data, we may be unable to process the booking or provide the service.
| Data category | Examples | Why we use it |
|---|---|---|
| Identification data | First name, last name, company, contact person | To identify the client and manage the booking. |
| Contact data | Phone, email, WhatsApp or other details provided by the client | For confirmations, changes, reminders and customer support. |
| Ride details | Pickup address, destination, date, time, route, number of passengers, luggage | To organize transport and allocate the appropriate vehicle. |
| Flight data | Flight number, airport, arrival or departure time | For airport transfers and monitoring arrivals, where possible. |
| Billing details | Company name, VAT/tax ID, billing address, tax details | To issue invoices or tax documents. |
| Communication data | Messages sent through the form, email, phone, WhatsApp or social media | For replies, support, clarifications and handling requests. |
| Technical data | IP address, browser, device, pages viewed, language, traffic source | For security, website operation, analytics and service improvement. |
We do not request special-category data such as medical information, political opinions, religion or other sensitive categories, except where the client voluntarily provides such information and it is strictly necessary to provide the service, for example a specific accessibility requirement.
A person may make a booking on behalf of someone else, for example a colleague, guest, family member or business client. In this case, the person providing the data confirms that they are entitled to share this information with Macri Drivers and that the data subject has been informed about this Privacy Policy.
The data may include the passenger’s name, phone number, ride details, flight number or other information required to provide the service.
When you visit the macridrivers.ro website, certain technical data may be collected automatically through the server, browser, cookies or analytics tools.
This data helps us keep the website functional, detect errors, prevent abuse and improve the user experience.
Personal data is used strictly for purposes related to Macri Drivers services, communication, legal compliance, security and improving the customer experience.
We process personal data on the basis of one or more legal grounds provided by data protection legislation.
| Legal basis | When it applies | Examples |
|---|---|---|
| Performance of a contract or pre-contractual steps | When you request a quote or make a booking. | Processing the booking, confirming the ride, allocating the driver. |
| Legal obligation | When the law requires us to retain or disclose certain data. | Invoicing, accounting, requests from public authorities. |
| Legitimate interest | When necessary for the operation and protection of our business. | Security, fraud prevention, service improvement, complaint handling. |
| Consent | When your explicit consent is required. | Direct marketing, non-essential cookies, reviews or promotional communications. |
Personal data may be shared only when necessary to provide the service, comply with legal obligations or support the operation of the website and Macri Drivers business activities.
We share only the data strictly necessary for the relevant purpose. For example, a driver may receive the client’s name, phone number, pickup time, pickup address, destination and any details relevant to the ride.
Depending on the service and the selected method, payment may be made in cash, by bank transfer, card, POS terminal or payment link. For online or card payments, card data is processed by authorized payment service providers.
Macri Drivers does not store full bank card details. We may retain information about payment status, amount paid, payment method, tax document number and data required for accounting or resolving a possible dispute.
We may send commercial communications, offers or information about Macri Drivers services only on the basis of your consent or in other situations permitted by law.
You may withdraw your consent to marketing at any time using the unsubscribe link, where available, or by sending an email to office@macridrivers.ro, with the subject “Privacy”.
The macridrivers.ro website may use cookies and similar technologies for website operation, saving preferences, traffic analysis, improving the user experience and, where applicable, marketing.
Cookies may be essential for website operation or optional, such as analytics and marketing cookies. For full details about the types of cookies used, their duration and how they can be managed, please see the Cookie Policy available on the website.
We retain personal data only for as long as necessary for the purposes for which it was collected, to provide the service, comply with legal obligations or defend our rights.
After the required periods expire, the data will be deleted, anonymized or archived in accordance with internal procedures and legal obligations.
Macri Drivers applies reasonable technical and organizational measures to protect personal data against unauthorized access, loss, alteration, disclosure or misuse.
Although we make efforts to protect data, no method of electronic transmission or storage can be guaranteed to be completely secure.
Macri Drivers services are not directed specifically at children under 18. Bookings for minors must be made by a parent, legal guardian or responsible adult.
In certain situations, we may receive information about minors, for example the child’s age, in order to arrange a child seat, booster seat or other suitable transport conditions. This data is used only to provide the service and ensure passenger safety.
Subject to the conditions provided by data protection law, you have the following rights:
You may request information about the personal data we process about you.
You may request correction of inaccurate data or completion of incomplete data.
You may request deletion of data where the legal conditions are met.
You may request restriction of processing in certain situations provided by law.
You may request transmission of your data in a structured format where applicable.
You may object to certain processing based on legitimate interest or direct marketing.
You may withdraw consent at any time without affecting processing carried out before withdrawal.
You may request human intervention where automated decisions with significant effects would apply.
To exercise your rights, you may contact us at office@macridrivers.ro, with the subject “Privacy”. For data protection purposes, we may request additional information to verify your identity.
If you believe that your data protection rights have been infringed, please contact us first so that we can review and resolve the matter.
You also have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing.
Macri Drivers may amend or update this Privacy Policy when legislative, technical, operational or commercial changes occur.
The updated version will be published on this page. We recommend checking the Privacy Policy periodically to stay informed about how we process personal data.
Last updated: May 2026.
For any questions about this Privacy Policy, how we process personal data or how to exercise your rights, you may contact us at any time.
Send us an email with the subject “Privacy”, and the Macri Drivers team will review your request.