Macri Drivers Terms and Conditions

1. Business operator details

The macridrivers.ro website is operated by Macri Drivers SRL, hereinafter referred to as “Macri Drivers”, “we”, “the company” or “the service provider”.

2. Services offered

Macri Drivers provides private passenger transport services with a professional driver, mainly in Bucharest, Ilfov and, upon request, on other routes in Romania.

• Otopeni Airport transfers to Bucharest, Ilfov or other destinations;
• point-to-point transfers between two addresses;
• hourly car rental with driver;
• transport for private or corporate events;
• group transport;
• city breaks and on-demand travel;
• special or customized rides, subject to availability.

Services are provided subject to vehicle and driver availability, and Macri Drivers reserves the right to refuse a booking request when it cannot be fulfilled under appropriate conditions of safety, legality or availability.

3. Bookings and service confirmation

Bookings can be made through the booking form on the website, by phone, email, WhatsApp or other contact channels made available by Macri Drivers.

The client is responsible for providing accurate and complete information required for the booking, including:

• first and last name;
• valid phone number;
• valid email address;
• pickup address and destination;
• ride date and time;
• number of passengers and luggage;
• flight number, if the booking is for an airport transfer;
• any special information relevant to the ride.

Macri Drivers cannot be held responsible for delays, inability to contact the client or improper performance of the service when the information provided by the client is incomplete, incorrect or changed without prior notice.

4. Services and prices

Prices displayed on the website are indicative and for informational purposes. They may vary depending on the route, distance, duration, time, type of service, vehicle availability, number of passengers, luggage, special requirements or other relevant conditions.

For standard rides, the price may be calculated from a minimum booking fare, to which a per-kilometre rate, waiting time, additional duration or other costs communicated in advance may be added.

The final and binding price is the one confirmed by Macri Drivers before the service is provided. Macri Drivers makes reasonable efforts to keep website information up to date, but displayed prices do not constitute a firm contractual offer merely by being published.

5. Payment and invoicing

Payment for services may be made, depending on availability and the type of ride, using one of the following methods:

• cash;
• bank card, directly in the vehicle — all Macri Drivers vehicles are equipped with POS terminals;
• online payment link, when made available;
• bank transfer;
• other methods communicated by Macri Drivers before the ride is confirmed.

The currency used for transactions is RON, unless another currency is expressly communicated. A fiscal receipt or tax invoice may be issued for each service provided, depending on the client’s request and the information supplied.

For certain bookings, Macri Drivers may require advance payment (by bank transfer or payment link) as a condition of confirmation. In this case, the booking is considered unconfirmed until the requested amount has been received.

6. Cancellation and booking modification policy

Cancellation or modification requests must be sent to Macri Drivers as soon as possible by email, phone or message, using the contact details displayed on the website.

For cancellations submitted after the free cancellation deadline, Macri Drivers reserves the right to charge a cancellation fee which may cover vehicle allocation, driver scheduling, initial travel or other administrative costs.

For bookings paid in advance, refunds will be made according to the conditions communicated when the booking was confirmed and, where applicable, after deduction of bank fees or costs already incurred.

For round trips, each journey segment may be treated as a separate service and must be modified or cancelled separately where applicable.

7. Delays, waiting time and no-show

The client must be present at the pickup location at the confirmed time. If the client is late, Macri Drivers will attempt, subject to availability, to provide a reasonable waiting period.

For airport transfers, the client must provide the flight number so that the arrival can be monitored where possible.

If the passenger does not appear at the pickup location, cannot be contacted at the provided phone number or does not provide information regarding the delay, the booking is considered a “no-show”. In this case, 30% of any amount paid in advance is retained in accordance with section 3, and the remaining 70% is refunded to the client using the same payment method.

Any change to the time, address or route must be communicated to and confirmed by Macri Drivers. Last-minute changes may generate additional costs or may be refused if they cannot be safely accommodated or if availability does not permit.

8. Luggage, personal belongings and pets

The client must declare at the time of booking the number of pieces of luggage, bulky luggage or any special equipment such as strollers, sports equipment, oversized luggage or other items that may affect the choice of vehicle.

• luggage must fit within the capacity of the allocated vehicle;
• transport of bulky luggage may require prior confirmation;
• Macri Drivers may refuse to transport dangerous, illegal or flammable items, or items that may endanger passenger safety;
• the client is responsible for personal belongings and transported items.

Macri Drivers is not responsible for the loss, damage or forgetting of personal belongings in the vehicle, except where expressly provided by law. If forgotten items are identified, the company will attempt to contact the client to arrange their return.

Pets may be accepted only with prior approval, depending on the type of ride and available vehicle. They must be transported safely and hygienically, in accordance with applicable law.

9. Passenger conduct

For the safety of passengers, the driver and the vehicle, Macri Drivers reserves the right to refuse or discontinue the service in certain situations.

• the passenger is under the influence of alcohol or prohibited substances;
• the passenger behaves aggressively, threateningly, abusively or indecently;
• the passenger endangers the safety of the driver, other passengers or road traffic;
• the passenger refuses to comply with safety rules;
• the passenger attempts to transport dangerous, illegal or undeclared items;
• the vehicle is at risk of being damaged or excessively soiled.

Smoking, alcohol consumption, use of prohibited substances and damaging the vehicle are strictly prohibited. Any damage to the vehicle or cleaning costs may be charged to the client.

10. Liability, traffic and unforeseen circumstances

Macri Drivers makes all reasonable efforts to provide services safely, comfortably and punctually. However, certain situations may affect journey duration or the ability to provide the service.

• heavy traffic, accidents or road congestion;
• roadworks, traffic restrictions or public events;
• adverse weather conditions;
• unexpected technical faults;
• decisions by public authorities;
• other circumstances beyond the control of Macri Drivers.

Macri Drivers cannot be held liable for delays, missed flights, missed meetings, business losses or other direct or indirect damages caused by external factors beyond the company’s control.

The client is responsible for choosing a sufficiently early pickup time, taking into account traffic, airport formalities, luggage, check-in or other necessary activities.

11. Music in the vehicle

Playing music in Macri Drivers vehicles is not part of the contracted service and is not a standard feature included in the price.

Vehicle audio systems may be switched off by default. Music may be played only at the client’s express request or with their consent, as an individual option and without constituting public communication.

Macri Drivers does not make the transport service conditional on playing music and does not use music as a mandatory commercial element of the service.

12. Contact, suggestions and complaints

Any communication regarding a booking, modification, cancellation, request for information, complaint or refund request must be sent to Macri Drivers using the official contact details.

• Email: office@macridrivers.ro
• Phone: +40 762 950 832
• Website: macridrivers.ro

The client is responsible for providing accurate contact details and checking messages received from Macri Drivers before the journey begins.

13. ANPC, ADR and dispute resolution

In the event of a dispute, the client may contact Macri Drivers in order to seek an amicable resolution. If the matter cannot be resolved directly, consumers may use the mechanisms provided by the competent authorities.

14. Copyright and intellectual property

The content of the macridrivers.ro website, including texts, images, logo, graphic elements, page structure, design, source code and presentation materials, belongs to Macri Drivers SRL or its partners/content providers, as applicable.

The user may view the website content for personal and non-commercial purposes. Copying, reproducing, distributing, modifying, publishing or using the content for commercial purposes without the prior written consent of Macri Drivers is prohibited.

15. Privacy and personal data

Macri Drivers handles personal data provided by clients responsibly for the purposes of processing bookings, communicating with the client, issuing tax documents and providing the requested services.

For details about how we collect, use and protect personal data, please consult the Privacy Policy available on the website.

16. Cookies

The macridrivers.ro website may use cookies and similar technologies for proper website operation, improving user experience, analyzing traffic and, where applicable, displaying relevant content.

Users can manage cookie preferences through browser settings or through the consent tool available on the website, if active.

For detailed information, please consult the Cookie Policy available on the website.

17. Applicable law and jurisdiction

This document, “Terms and Conditions”, is governed by Romanian law. Any dispute arising between the client and Macri Drivers will be resolved amicably, and if this is not possible, by the competent courts in Romania.

Macri Drivers reserves the right to amend these terms and conditions at any time. Changes will be published on this page and will become applicable from the date of publication, unless otherwise stated.

Last updated: May 2026.